Privacy Policy

This Privacy Policy explains how the JSW Mason App ("App", "we", "our", or "us") collects, uses, discloses, stores, and protects information when you use our mobile application and related services.

1. Introduction

We value your privacy and are committed to handling personal information in a transparent and responsible manner. This Policy applies to all users of the App, including masons, dealers, field representatives, support users, and any other persons who access the App's features.

By installing, accessing, or using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use the App, we may collect the following categories of information:

A. Information You Provide Directly

• Name, mobile number, email address, dealer name, company or business name, and location details.
• Profile information such as designation, city, region, and other registration details.
• Promo code, scheme registration details, QR/barcode scan inputs, and redemption requests.
• Support requests, complaint details, feedback, and messages sent through call center or support channels.
• Any documents, images, invoices, photos, or other content you choose to upload.

B. Information Collected Automatically

• Device information such as device model, operating system version, app version, language, and unique identifiers.
• Usage data such as pages visited, button clicks, reward activity, scheme views, scans, and navigation paths.
• Log data such as crash reports, diagnostics, performance data, and server interaction logs.

C. Permissions and Device Access

The App may request access to certain device features only when required for a feature you use, such as camera access for QR/barcode scanning, storage or media access for uploads, or notification access for service updates. You can manage permissions in your device settings.

3. How We Use Your Information

We use the collected information to operate and improve the App, including to:

• Create and manage user accounts and verify identity or eligibility.
• Register promo codes, reward entries, scheme participation, and redemption requests.
• Show loyalty points, tier status, scheme details, rewards, and activity history.
• Provide customer support, respond to complaints, and handle service requests.
• Send important notifications about schemes, rewards, account status, policy updates, and service alerts.
• Analyze performance, improve user experience, troubleshoot issues, and prevent misuse or fraud.
• Comply with legal, regulatory, tax, audit, and internal record-keeping obligations.

4. How We Share Information

We do not sell your personal information. We may share limited information only when necessary and for legitimate business purposes, including:

• With authorized internal teams, dealers, distributors, sales representatives, support teams, and administrators to deliver App features.
• With trusted service providers such as hosting, analytics, customer support, SMS, push notification, cloud storage, and security vendors.
• With business partners involved in scheme execution, reward fulfillment, or dealer support.
• When required by law, regulation, court order, government request, or to protect our rights, users, or systems.
• During a merger, acquisition, restructuring, or business transfer, subject to appropriate safeguards.

Any third parties that process information on our behalf are expected to follow confidentiality and security obligations and to use data only for the purpose of providing services to us.

5. Data Retention

We retain personal information for as long as necessary to provide the App, fulfill the purposes described in this Policy, resolve disputes, maintain records, enforce agreements, and comply with legal or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the service, and applicable law. When information is no longer required, we will delete it or anonymize it where reasonably possible.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

• Secure access controls and role-based permissions.
• Encryption in transit where applicable.
• Monitoring and logging for system integrity and misuse prevention.
• Restricted access to user data for authorized personnel only.

No method of transmission or storage is fully secure, and we cannot guarantee absolute security. However, we continually work to maintain a strong protection posture.

7. Your Rights and Choices

You may have the right to:

• Access, review, or update your account information.
• Request correction or deletion of certain personal information.
• Withdraw consent for optional permissions where supported by your device.
• Opt out of non-essential notifications where such controls are available.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

8. Account Deletion

If the App enables account creation, users may request account deletion and deletion of associated data through an in-app process or by contacting support, subject to legal or operational retention requirements.

Where required, we will provide a web-based deletion request channel and handle deletion requests in accordance with applicable laws and platform requirements.

9. Children's Privacy

The App is intended for business and professional users and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If we learn that such data has been collected inadvertently, we will take reasonable steps to delete it.

10. Third-Party Services

The App may contain links, integrations, or service components provided by third parties such as analytics providers, communication services, cloud infrastructure, or support tools. Their privacy practices are governed by their own policies, and we encourage you to review those policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App functionality. The updated version will be posted with a revised "Last Updated" date. Continued use of the App after changes are posted means you accept the updated Policy.

12. Contact Us

For any privacy-related queries regarding the JSW Mason App, you may contact us at:

13. Consent

By using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of information as described herein, subject to your rights and the controls available to you.